I am not able to scan my receipt using the Saladstop! app. Is it working?
Please make sure that you are using the latest version of the Saladstop! loyalty app. Also, when scanning the receipt, please ensure that the receipt has been placed on a flat surface and in a well-lit environment.
If you still encounter issues scanning your receipt, please send an email to email@example.com along with a photo of the receipt.
I ordered a salad through Deliveroo/Foodpanda/UberEATS but I didn’t receive a chop when I scanned my receipt. Why not?
Unfortunately, purchases through delivery services such as Deliveroo, Foodpanda and UberEATS are not eligible for chops. The Saladstop! loyalty program is only applicable for purchases in-store or through the Saladstop! pre-ordering platform.
Can I earn chops on discounted purchases (e.g. Standard Chartered 1-for-1 promotion)?
Unfortunately, the Saladstop! loyalty program is not valid in conjunction with other promotions. As a result, you cannot collect chops on purchases under the Standard Chartered 1-for-1 promotion.
I am not able to scan my receipt. The app says that my receipt is no longer valid. What should I do now?
For security reasons, Saladstop! receipts are valid for only 48 hours. In addition, users are allowed to scan a maximum of two receipts per day. In order to avoid missing out, please scan your receipts as soon as possible.
To help you with this issue, please send an email to firstname.lastname@example.org along with photos of the receipts that you are not able to scan. Our team will help resolve this issue.
I have been charged $1 whilst setting up my card. Will I be refunded?
The $1 dollar charge is just a temporary authorization charge that is used to validate your credit card which is returned to you within 7-10 business days.
I have cancelled my order but I have received notification that my card has already been charged. Will I be refunded?
In this case, the payment has left your card and is in currently waiting in a 3rd party payment gateway for order confirmation. If the order is cancelled/auto-cancelled, this money is not received by us and will be returned to you within 7-10 business days.
Do you wash all of your products?
All of our lettuce is triple-washed and dried in industrial spinners. Our partners uphold the highest hygiene standards and all products are delivered in refrigerated trucks and stored in large cold rooms to ensure ultimate freshness, moisture and texture.
Are the Quinoa patty and super protein patties baked or fried?
Our quinoa patties and super protein patties are baked and deep fried.
What are the grilled chicken marinated with?
The grilled chicken are marinated in olive oil, cajun paste and other spices.
Are your ingredients organic?
We source the best possible ingredients but our ingredients are not organic labeled. Our kale is hydroponic, pesticides-free and is grown in the best environment for ideal nutritional value.
What type of oil do you use in the your selection of dressings?
We only use premium extra virgin olive oil and extra virgin (unrefined) coconut oil at Saladstop!.
Do you use MSG at SaladStop!?
SaladStop! is free from MSG, artificial colouring, preservatives and taste enhancers.
Do you have gluten-free tortilla wraps?
Unfortunately not yet. We are working on finding a healthy source of gluten-free wraps.
Why do you use plastic in your outlets?
Most of the plastic (cutlery and packaging) used in the outlet is biodegradable.
How do I order?
You can choose from our Signature Salad / wrap or warm grain bowl or create your own salad / wrap. We have our premium leaves and regular leaves. As for toppings, we have a total of 35 free toppings to choose from and a total of 19 premium toppings with extra costs.
Can I mix dressings?
Yes, you can mix 2 dressings (the artist / chopper can recommend and give you feedback about your choice of dressings).
What are the calories in each particular ingredient?
Please refer to the nutritional section for nutritional information on the products that SaladStop! has to offer. You can also create-your-own meal and compute your very own nutritional information. For more recommendations and information on different diets please contact our nutritionist:
What is the difference between vegan and vegetarian?
Vegan is without any animal products (no cheese, egg, milk, cream, fish meat, poultry, etc), while vegetarian is without meat and fish (no live animal – meat, poultry, fish)
Do you cater to Vegetarians and Vegan?
Yes! We offer a plethora of options for vegetarians. Look out for the “leaf” icon on our menus, which indicates the vegetarian dressings we offer. Please request that your Salad Artist chops your salad on a fresh chopping board as well.
I am a vegan. Which of your signature salads or grain bowls do not contain egg?
They are Go Geisha, Iron “Wo” man, The Earth Bowl & Habibi. Our tortilla wraps do not contain egg as well.
Which cheese is suitable for vegetarian?
All the cheeses at Saladstop! are suitable for vegetarians.
Are the bread sticks and crackers gluten free or vegetarian? Do they contain egg?
The bread sticks and crackers are NOT gluten free, they are vegetarian but NOT vegan – they contain egg.
What is your lowest calorie dressing?
Our Asian dressing, Thai Turmeric.
Do you use low fat mayo in the dressings?
We do not use low fat mayo.
Which soups are cream based?
Mushroom and Seafood Chowder.
What if I have a food-related allergy?
Please inquire with our outlet manager prior to ordering. Each salad or grain bowl is tossed in fresh mixing bowls. Please request that your Salad Artist chop your salad on a fresh chopping board as well.